Fix Android Tv Not Connecting To Internet | Easy Troubleshooting

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By Markus Winkelhock

Check Network Settings

When your Android TV is having trouble connecting to the internet, the first step is to check the network settings. There are a few things you can do to ensure everything is set up correctly:

Verify Wi-Fi Network

Make sure your Android TV is connected to the correct Wi-Fi network. Sometimes, the device may mistakenly connect to a neighboring network with a similar name. Double-check the network name and ensure you are connected to the right one.

Ensure Correct Wi-Fi Password

Check that you have entered the correct Wi-Fi password on your Android TV. A wrong password will prevent the device from connecting to the network. Make sure to type in the password accurately and check for any typos.

Check Network Signal Strength

Verify that your Android TV is within range of your Wi-Fi router and there are no obstructions blocking the signal. Poor signal strength can result in a weak or unstable connection. If possible, move the router or the Android TV closer to each other to improve the signal quality.

Restart Wi-Fi Router

Try restarting your Wi-Fi router. This can help resolve any temporary issues or glitches that may be affecting the connection. Simply unplug the router from its power source, wait for a few seconds, and then plug it back in. Wait for the router to fully reboot before checking if the Android TV can connect to the internet.

Restart Android TV

If the network settings are correct, the next step is to restart your Android TV. This can help refresh the device’s system and resolve any software-related issues that could be causing the connection problem. Here’s what you can do:

Power Cycle the Device

Power cycling your Android TV involves turning it off completely and then turning it back on. This can often solve minor software glitches. Simply press and hold the power button on your Android TV remote until a power menu appears. Select the “Power off” option, wait for a few seconds, and then turn it back on.

Disconnect and Reconnect Power Cable

If a power cycle doesn’t work, try disconnecting and reconnecting the power cable of your Android TV. This can provide a more thorough reset. Unplug the power cable from the back of the device, wait for about 30 seconds, and then plug it back in. Power on your Android TV and check if the internet connection is restored.

Disable and Enable Wi-Fi Connection

If restarting the device doesn’t help, you can try disabling and enabling the Wi-Fi connection on your Android TV. This can force the device to search for available networks and establish a fresh connection. Go to the Settings menu, select “Network & Internet,” choose “Wi-Fi,” and toggle the switch off and on. Wait for your Android TV to reconnect to the Wi-Fi network.

Clear Cache and Data

If restarting the device and the Wi-Fi connection didn’t work, you can try clearing the cache and data of the affected app. Here’s how:

Go to Settings

On your Android TV, navigate to the Settings menu. You can usually find it in the app drawer or by selecting the gear icon in the notification tray.

Select Apps

In the Settings menu, look for the “Apps” or “Apps & Notifications” section. Tap on it to access the list of installed applications on your Android TV.

Choose the Affected App

Scroll through the list and find the app that is having trouble connecting to the internet. Once you locate it, click on its name to open its settings and options.

Clear Cache and Data

Within the app settings, you will see options to clear the cache and data. Choose both options to ensure a thorough reset. Clearing the cache can remove temporary files that might be interfering with the app’s functionality, while clearing the data will reset the app to its default settings. Confirm the action when prompted.

Update Software

Keeping your Android TV’s software up to date is crucial for optimal performance and connectivity. Here’s how you can check for and install any available updates:

Go to Settings

Access the Settings menu on your Android TV.

Select About

In the Settings menu, locate the “About” or “System” section. Tap on it to access information about your device and its software.

Choose System Update

Look for the “System Update” option within the About or System section. This will allow you to check if there are any new updates available for your Android TV.

Update Software If Available

If an update is available, follow the prompts to download and install it. Make sure you have a stable internet connection during the update process. Once the update is complete, check if your Android TV can now connect to the internet.

Factory Reset

If all else fails, you can perform a factory reset on your Android TV. This will reset the device to its original settings, removing any potential software conflicts or issues. Keep in mind that performing a factory reset will erase all data and settings on your Android TV, so make sure to back up any important files beforehand. Here’s how to do it:

Go to Settings

Access the Settings menu on your Android TV.

Select System

In the Settings menu, locate the “System” or “Device” section. Tap on it to access system-related options.

Choose Reset Options

Look for the “Reset” or “Reset Options” option within the System section. This will give you access to different reset options for your Android TV.

Perform Factory Data Reset

Select the “Factory Data Reset” or “Erase Everything” option to initiate the reset process. Follow the on-screen instructions to confirm the reset and wait for your Android TV to restart. Once the device finishes resetting, set it up again and check if the internet connection is restored.

Contact Technical Support

If you’ve tried all the troubleshooting steps above and your Android TV still won’t connect to the internet, it may be time to seek technical support from the manufacturer or your service provider. Here’s what you can do:

Reach Out to Manufacturer or Service Provider

Contact the manufacturer of your Android TV or your internet service provider’s customer support. They will have more specialized knowledge about the device and can provide further assistance.

Provide Details of the Issue

When reaching out for technical support, be prepared to provide specific details about the issue you’re experiencing. Mention the steps you’ve already taken to troubleshoot the problem, any error messages displayed, and any other relevant information. This will help the support team diagnose the problem accurately.

Follow Their Troubleshooting Steps

Once you’ve contacted technical support, follow their instructions and troubleshooting steps. They may guide you through additional troubleshooting measures or provide a specific solution tailored to your Android TV model or internet setup.


Troubleshooting connectivity issues with your Android TV can be frustrating, but by following the steps outlined in this guide, you should be able to resolve most problems. Start by checking your network settings, restarting the device, clearing cache and data, updating the software, or performing a factory reset. If all else fails, don’t hesitate to contact technical support for further assistance. By methodically troubleshooting the issue, you can get your Android TV back online and enjoy seamless streaming and entertainment once again.


1. Why won’t my Android TV connect to the internet?

There could be several reasons why your Android TV is not connecting to the internet. It could be due to incorrect network settings, Wi-Fi connection issues, software glitches, or other factors. Try the troubleshooting steps mentioned in this guide to resolve the problem.

2. How do I check the network signal strength on my Android TV?

To check the network signal strength on your Android TV, go to the Settings menu, select “Network & Internet,” and choose “Wi-Fi.” Look for the Wi-Fi network you are connected to and check the signal strength indicated by signal bars. The more bars, the stronger the signal.

3. Will a factory reset delete all my data?

Yes, performing a factory reset on your Android TV will erase all data and settings. Before doing a factory reset, make sure to back up any important files you want to keep. Once the reset is complete, you will need to set up your Android TV again as if it were brand new.

4. Can I contact technical support for my Android TV?

Absolutely! If you have tried all the troubleshooting steps and are still unable to connect your Android TV to the internet, it is recommended to contact the manufacturer or your internet service provider’s technical support. They can provide further assistance and guidance specific to your device and network setup.

5. Do I need to update the software on my Android TV?

Updating the software on your Android TV is essential for optimal performance and connectivity. Software updates often include bug fixes, security patches, and improvements that can help resolve various issues, including connectivity problems. Regularly check for updates and install them when available.

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