From Globat with Love – Automatic upgrade :(

From Globat with Love – Automatic upgrade 🙁

By Rajesh Setty on Mon 11 Feb 2008, 1:18 PM – 86 Comments

I could not believe when I read this email. I read it again. This is a lesson on business models – really about what should not be your business model. Globat tried this last year and they are repeating the same this year :(

This is a long letter so if you are busy, just read the highlighted part.


Dear Rajesh,

We have some exiting news! Based on customer requests and in-depth analysis of usage patterns, we’ve created a mega-sized new Web hosting package that’s currently only available to select customers like you.

In 10 days from this date, we will be upgrading you to this exclusive new package, the TeraByte Ultra Plus(tm) for the low one-time upgrade fee of $49.95. You’ll get an enormous 200%* more hosting space and 200%* more transfer bandwidth.

Go to and you’ll see our most popular package, the TeraByte Xtreme(tm). While that package is the one most people will see on our Web site, this new package, the TeraByte Ultra Plus, is not available to the public! You won’t find these packages available anywhere on our site:

• 3 TB (3,000 GB) of Web Hosting Space – 200% MORE*

• 3 TB (3,000 GB) of Data Transfer Bandwidth – 200% MORE*

• 15 MySQL Databases – 400% MORE*

• Host Unlimited Additional Domains – The 10-domain limit is gone!

*Versus our standard TeraByte Xtreme package

Of course, the features you’re used to such as GloBlog(tm), the Globat Photo Gallery, and other 1-Click Installs will still be part of your enhanced hosting package. The TeraByte Ultra Plus is an upgraded package designed to bring you more features and give you the best Web hosting package available anywhere.

Click the link below to read more about the new TeraByte Ultra Plus.

(If the link doesn’t work, please copy and paste the entire link into your browser.)

As your trusted Web host, we strive to provide current and relevant products and services to maximize your experience with us. It is our pleasure and honor to host <<domain name>>, and we appreciate that you continue to give the opportunity to serve your Web hosting needs.

Since we began our upgrade program, we have received lots of feedback from our customers who only heard about these upgrade promotions too late or through a friend. Many customers then suggested that we utilize an automatic upgrade process along with some form of an additional incentive to initiate these upgrades. Well, we have listened to your feedback and we are now acting on it!

= = = Important: This Is an Automatic Upgrade = = =

As one of our most valued customers and based on our customer feedback, we are absolutely certain that you want to take advantage of this opportunity. This truly is the largest and most feature-rich Web hosting package we’ve made available and we’re sure you do not want to miss out.

For that reason, we will automatically upgrade your current hosting package to the TeraByte Ultra Plus and charge the $49.95 one-time upgrade fee to your account on file on Thursday, February 21, 2008, unless you specifically tell us not to upgrade you by clicking on the link at the end of this e-mail.

Last but not least, your upgraded account will also qualify for 3 free months of hosting once the upgrade is complete and you are fully satisfied with it. I know that this sounds too good to pass up, but if you for any reason do NOT wish to take advantage of this incredible upgrade promotion, you will need to tell us so by clicking on the link at the end of this e-mail.

= = = TeraByte Ultra Plus – The Best Ever = = =

Our customers told us they wanted more space. Done. You wanted more transfer. Done. In addition, you wanted to be able to take full advantage of your space and transfer by hosting as many different sites as you want. Well, that’s done too. We also know that many of you run dynamic sites requiring more MySQL databases. Done and done! The TeraByte Ultra Plus was created to give you everything you wanted and address the concerns you voiced to us.

If you are still not convinced that this is a tremendous opportunity and you are positive that you do not want to participate, you need to tell us not to upgrade your account by clicking on the link below. (If you do not click this link, your account will automatically be upgraded and you will be charged the $49.95 one-time upgrade fee.):

NO, I DO NOT WANT this upgrade and hereby decline my 3 free months (click below):

<<opt out link>>

(If the link doesn’t work, please copy and paste the entire link into your browser.)

Thank you for your continued trust! If you have any additional questions about this new package, please contact us anytime at, or call us at 1-877-245-6228 option 2.

Best regards, – Sales and Marketing Team

(877) 245-6228 for US Customers

(323) 874-9000 for International Customers


Sad story!


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86 Comments so far, Add Yours

Jose  on February 11th, 2008

I can’t believe it!

I suppose you have simply changed you hosting supplier, haven´t you?


JP  on February 11th, 2008

Sleazy – Yes! But why are you still a customer (assuming you still are of course)? Not for their business model of course, but rather their price, quality of service etc – I bet. (I am genuinely curious)

Walmart has been known to put a lot of companies out of business ( but people still willingly go to shop there(I don’t personally).

Forum Entrepreneur  on February 16th, 2008

Unbelievable! Have you change your hosting?

Alex  on February 19th, 2008

Hello Rajesh Setty!

My name is Alex from Romania and I would be interested to establish a cooperation with your company. I’m an young entrepreneur interested to build a company in the field of training&consultating.

my email

Best regards,


Shamelle @ Enhance Life  on February 21st, 2008


I am a bit surprised that you titled the post “From Globat with Love” lol! :-)

Claudia  on February 21st, 2008

I am so angry at Globat right now. Their site is not working and mine´s either. They don´t answer my emails.

The stupid person called myself paid for one year! I am going to another host and I am planning on getting all my files and then I will send an invoice through Paypal for my refund.

Maybe it works.

Globat is a scam!

Schindler  on February 21st, 2008

Why Globat is down? I cannot reach their tech support and sales support also. All my websites are hosted in globat. All of my sites are down and even is not working.

Can somebody post your experiences about this issue with globat.

Share your experiences and help

Ina  on February 21st, 2008


We in Europe are without our web the hole day. It’s 16:00 now and a whole business-day without email and web is lost. What can be the problem? Don’t they have electricity anymore. We are so ancious, that this is a final break down and I can’t get at my web and my domains to go to another host.

Greetings from Berlin

Ste  on February 21st, 2008

I am actually quite relieved to hear it’s not just me who has lost FOUR WEBSITES for a whole day with no explanation. I was trying to find out if there’s been a natural disaster or something which has wiped out their servers when I say the tag line on globat’s site “ALWAYS UP” – what a joke! I have had loads of problems with slowness and downtime since I signed up to a 2 year hosting plan back in June. I’m seriously thinking of switching hosts – can anyone recommend Bluehost? It’s going to cost me extra money but I cannot go on like this!

By the way, after you decline the fantastic offer to upgrade (above) they ask you why you declined. I answered “because I don’t like automatic upgrades” but they still continue to send me these emails.

Globat is only interested in making money! Maybe they have been shut down by the government for fraud……

Aragorn Steiger  on February 21st, 2008

Detroit MI, Globat is down, and along with it their hosted websites. It worries me that they have been down all night in Europe. Does anyone know where Globat is based?

Montag  on February 21st, 2008

My two sites are down.

This is the info I have for them:

Globat, Inc.

Ben R Neumann

11288 Ventura Blvd #443 B

Studio City CA 91604


That phone number has been busy all morning. There is also a thread to watch over here:

though no “official” information I can find.

Mike Smith  on February 21st, 2008


Globat is having a routing problem due to a hardware failure.

I heard some sites and email are down and are due to come up in the next hour or two.


Ina  on February 21st, 2008

Globat is Los Angeles as far as we know. We looked for Hurricanes and I found webcams in Los Angeles. Fine weather as I see, a bit cloudy. The crash must have been arround 0:00 Los Angeles time.


Ina  on February 21st, 2008

Thank you Mike. Im am relieved a bit to have some information, but why don’t they answer the phone?

Mike Smith  on February 21st, 2008

Ina — Supposedly it is a VOIP system that is being affected.

I am told 100% of email will be restored shortly and the websites that are down will be up some time after that.

They said no data was lost and it is a router that is causing the grief.


Ste  on February 21st, 2008

Could this be the cause???

A strong earthquake shook rural northeastern Nevada Thursday, causing at least one building to collapse and forcing a truck stop to evacuate, authorities said.

The quake had a preliminary magnitude of 6.3 and was reported at 6:16 a.m., according to the U.S. Geological Survey. It was centered in a sparsely populated area 11 miles southeast of Wells near the Nevada-Utah line.

“It was pretty bad,” said Jane Kelso, who answered the phone at the Motel 6. “Everything in our whole building shook. “We have cracks in our walls.”

The temblor was felt across eastern Nevada, Utah and as far away as Southern California. In Twin Falls, Idaho, residents reported severe shaking and items falling off shelves.

Elko County Undersheriff Rocky Gonzalez said there were unconfirmed reports of some damage to buildings. At least one building collapsed, he said, and a Flying J truck stop was evacuated because of a propane leak, he said.

There were no immediate reports of serious injuries

Schindler  on February 21st, 2008

Mike’s information gives more relief to me too. I was going thru news channels and blogs to get any information about internet down or something.

Remember there were many cable cuts few weeks before which has really slowed the internet in many parts of the world.

By the way, how did Mike got these informations, I am trying calling globat tech support and sales by phone and all likes are not picked.

Share your experiences, please.

Mike Smith  on February 21st, 2008


I found out from a contact that works on their tech team. They are in the process of restoring one of their core routers (the one with issues), but that could take a little bit still.

The phones are probably down because their VOIP system is down. I’m sure things will be going shortly.


Mike Smith  on February 21st, 2008

(that was based off of the info I got form Chris)

I’ll post more when I get it.


Schindler  on February 21st, 2008

Thanks a lot Mike for keeping us updated.

Appreciate your kindness in posting responses.

steve  on February 21st, 2008

I loved this post. I was trying to find info on why and hosted sites are down…

Globat has sent me countless “automatic upgrade” emails over the last 2-3 years, despite the fact that I told them that I no longer wanted to receive these offers.

I also took the time to explain to them that upgrade offers should be “opt in”… but I fear that this concept is too honest for our friends at Globat, who seem quite happy to exploit their current customers.

I think it is time to find a new host… but who can you trust?

lenny  on February 21st, 2008

all of my sites are down too i am in sunny california

this trouble might mean that they are trying to fix their buggy system i hope… my sites have benn up and down daily for weeks now!

lenny  on February 21st, 2008

i have just moved my four sites to globat from start logic i can say that they were a bad experience also

just as globat is proving to be that opt out thing is bogus. i hope they come back online long enough for me to grab my stuff and go!

Andrea S  on February 21st, 2008

Rajesh, thanks for posting this ridiculous email from globat. I got one of these last year and was appalled. I thought this can’t be legal. The company has been nothing but a headache for us. Its completely unreliable. Thank god they finally got spam filtering. For a long time our emails were getting bounced back at us from our clients because they were detected as spam thanks to globat’s servers serving up a bunch of spam by other people.

And now today! Oy! Its 12:30 EST and still no globat. I can’t believe they don’t even have a recorded message on their phone explaining the problem.

My immediate thought was they went out of business. I wouldn’t be surprised if they did. If I knew how to switch I would.

Kevin Willis  on February 21st, 2008

Frankly, I was worried that perhapse they had been raided and the government had disappeared with all their servers. Stranger things have happened. As it is, I’m glad I only have a limited amount of commercial dependence on globat. I host my blog on globat (no big loss, there) but I also have a server that hosts product data files for sites like PriceGrabber that we use for advertising, and when that server is down, our PriceGrabber advertising disappears or grows stale, and lots of people complain at me.

I hope they get all this resolved soon. I am also not a fan of “opt out” upgrades, but have been otherwise satisfied with Globat so have not moved.

My sites are often slow, but I try to control that by managing what sort of bandwidth I anticipate my sites will put out. I haven’t found any low cost service provider that doesn’t have slow “peak times”. I had a server that was always up and always speedy at Rackspace . . . and it cost $500 a month. I imagine Globat would be a lot speedier (not to mention reliable) if we were all paying $500 a month. Though, of course, I wouldn’t pay $500 a month just to have a blog and some vanity projects online.

Ina  on February 21st, 2008

Last year we didn’t refuse the upgrade, but my VISA-Card rejected the charge. When I spoke to my Bank they told me, that this account was “black listed”.

We are customers since 2003 and for some years it was quite ok. And we got friendly support and recommended Globat to friends and customers. Last year in Summer it became worse. I know the problem with my emails being rejected as spam by many customers. I had to use my private mail to correspond. Why didn’t we change? Like lenny says: it’s a lot of trouble to change and a risk to be offline for days or weeks and it isn’t really better elsewhere, or is ist?

Mike Smith  on February 21st, 2008

I got an Update from the front: The new gear will be there 11:00AM PST.

It seems some services have come back already (one of my domains email went out earlier and is now back up).

Is everyone elses email working?


Anon  on February 21st, 2008

Any updates on globat’s downtime situation?

lenny  on February 21st, 2008

the email login just came up i guess they didnt skip town

Ina  on February 21st, 2008

No, no mails in Germany.

Ina  on February 21st, 2008 is up again!

lenny  on February 21st, 2008

i can get to the email login page but no website and no ftp yet

lenny  on February 21st, 2008

yep i can get into my inbox. i am in california usa

Ina  on February 21st, 2008

Two mail got through, then it was blocked again.

lenny  on February 21st, 2008

i just sent a test email from my globat email to my pacbell box and it worked

Anon  on February 21st, 2008

I want to switch hosting. Globat has been very unreliable over the past few years. Any suggestions?

lenny  on February 21st, 2008

their phones are still down

lenny  on February 21st, 2008

i only can tell you about startlogic i came to globat from there they upgraded their servers and litterallwrecked all of my sites and i had to start here from scratch i cant tell you of a good affordable host because i have never found one

Ina  on February 21st, 2008

Thank you Mike. Here it’s 7pm and I will look after my children now. Have a nice day. I hope tomorrow all problems are solved.

Kevin Willis  on February 21st, 2008

If you want to switch hosting, be prepared to pay more, or get a similar level of service. Look at folks like Rackspace for server hosting, or Yahoo! Stores or Volusion for ecommerce, but be prepared to spend more for the unquestionably superior performance and service.

Mike Smith  on February 21st, 2008

I just heard from my contact that the ETA on the replacement hardware is on schedule. E-mail is working fine. Hopefully our sites will be up shortly.


Anon  on February 21st, 2008

I’d be happy to pay more for better reliability and service. $10-12 per month. I’d still want a good amount of web space and bandwidth though.

Any ideas?

Joe  on February 21st, 2008

This is getting ridiculous. This is the 8th time our site has been down in 2 weeks. Time to backup everything and run to a new host.

Ina  on February 21st, 2008

I was told it is the router it is 900 n.alameda in L.A. its name is equinix. It belongs to the backbone-provider mzima.

Bob Kluver  on February 21st, 2008

Well it is now 2PM EST and no email, no website, no business. It doesnt take that long to replace a router. I thought globat had all kinds of insurance , redundency, etc, that this kind of thing would never happen. I am so disgusted right now!

mike d  on February 21st, 2008

so my server or website is globat, i skimmed this very interesting page for clues earthquake? fallen satalite maybe but im in california and my site is down do you folks have internet see-er? i do .

isnt the severs in los angles?

mike d

oakland ca

lenny  on February 21st, 2008

i wonder what your seer see’s

Mike Smith  on February 21st, 2008

Got word that replacement hardware is in place and working. They said they’ll turn it live shortly.


Joe  on February 21st, 2008

Hope they have a good explanation for what happened and compensation for all of their customers.

Kevin Willis  on February 21st, 2008

I’m still not getting anything. No, none of my websites. Sheesh.

mike d  on February 21st, 2008

i have internet see-er? came with my globat thing anyways it just sees if your site is up and emails you when its down and up again

any one have anyluck?

mike d

oakland ca

Kevin Willis  on February 21st, 2008

Thank goodness I don’t use Globat for my email! Or, at least, any important email.

Joe  on February 21st, 2008

So the hardware has been in place and working for half an hour now but it’s still not live? I call BS.

Ste  on February 21st, 2008

I reckon they haven’t paid they’re electricity bill and they’ve been cut off! They must be short of cash or they wouldn’t be constantly trying to get me to pay them more money!

lenny  on February 21st, 2008

i can acess my email at globat and have sent a test email to my other email address and the emai; system seems to be working but nothing else has came back on line yet none of the links from googles search engine work and the phones are still down

lenny  on February 21st, 2008

ftp is still down

mike  on February 21st, 2008

Globat is still down. Two of websites I maintain are also down.

Any updates on when they are going to fix this?

Joe  on February 21st, 2008

Obviously not going to be fixed today…

Joe  on February 21st, 2008

Of course, as I submit that message, my site and the Globat homepage come up. If only I had tried that hours ago…

Carlos  on February 21st, 2008

OK, I´m in Germany, tried my wepages and worked. Any success for you guys??

Ste  on February 21st, 2008

Hurray! My sites are back up but the downtime of over 15 hours has really damaged globat’s reputation as far as I am concerned. If they dare to send me another one of those stupid upgrade emails they’ll get a very rude reply!

steve  on February 21st, 2008

Sites are back up.

Back on topic, I found my most recent email exchange with globat. I will not get any points for eloquence or wittiness:


from Steve


date Thu, Dec 6, 2007 at 8:36 AM

subject STOP the OPT-OUT promotions


I have repeatedly requested NOT to receive OPT-OUT “promotions”. These promotions represent a truly offensive, slimy business tactic.

I despise the entire concept of “Automatic Upgrades”.

STOP sending me “Automatic Upgrade” promotions that I must constantly OPT-OUT of.

Thank you,


P.S. Did I mention that I hate having to OPT-OUT of these promotions? Yes, it is true: I despise the entire concept of “Automatic Upgrades”.


… and their form letter response (please note that they address me as a “valued client”! If only…


Dear Valued client,

Thank you for contacting

We have opted out your email address in out marketing database, so that you will not received promotional email of upgrades. We apologize for the inconvenience. Have a great day

Should you have any further billing questions, please do not hesitate to email us at



Globat Billing Support


mike d  on February 21st, 2008

im up!!

who ever you guys are!!!! im online wow see the amazing!!! underconstruction page wow!!!!!

you can clik on it too!!!

mike d

Ste  on February 21st, 2008

I’ve just gone down again! What a load of **!@*

Hey Steve – all that means is that they won’t send you the emails, which will mean you can’t opt out and so they will automatically charge your credit card!

Mike Smith  on February 21st, 2008

I’m up .


Carlos  on February 21st, 2008

Ste – what you said could be true! :-(

Ste  on February 21st, 2008

I hope it’s not Carlos, but would anyone put it past them?

My sites are back up again now. I’m madly trying to back up my databases!

Schindler  on February 21st, 2008

My sites are up and working.

abhijit  on February 22nd, 2008

That’s Horrible!!!!!!!!!!!!!

I had same experiecne with Globat and had to deal with

that stupid customer service to get my charges back for 6 months…. IMAGIN 6 months.

Stay away from Globat ..

Ross  on February 23rd, 2008

Sheesh people. I really, really feel for ya. There is no reason a hosting company should have sites down for 15 hours. That is totally ridiculous. I know that no hosting company has 100% uptime but heck. And those automatic upgrade. I would have been tempted to say worse than what Steve did.

If this last paragraph offends anyone please accept my apologies and you can ignore me. I will understand.

The automatic upgrade junk is slimy and sleezy. I could give a recommendation for some hosting but I don’t want to offend anyone by putting it here.

Heidi Ross

Ian  on February 25th, 2008

Received a mea culpa email from the Globat CEO, stating that they had a massive hardware failure with their “redundant” system. Their primary went down and when they attempted to move to their secondary, it quit on them as well. The equipment apparently had “internal redundancy.”

Here’s the thing. If you’re a hosting company, and your core business involves keeping clients up and running (five 9’s, anybody?), wouldn’t you think you’d perform due diligence by conducting a Disaster Recovery test of your existing infrastructure?

The apology is nice, but the fact remains that these guys failed miserably in providing service to their customers. I’m wondering what the backlash will be for them.

Oh, and I also hate the opt-out emails.

Linda  on March 18th, 2008

It’s not just people who host with Globat – we just registered our domain with them and last week they automatically updated our account to a hosting account after they sent a similar letter to Steve’s but this one gave us TWO days to cancel. It also threw our bank account into overdraft !!!!! When I called them they acted surprised that I didn’t want their services. Servicing like that I can do without!

Brian Forgue  on May 12th, 2008

ah yes more complaints on the automatic charges… i got 5 automatic deductions last year (ALL of which overdrafted my account)… 2 of them were annual fees AFTER i had paid it. their automatic deduction doesnt work, i had to change my credit card info. i scheduled to cancel my account in EARLY JANUARY… its now may and they have my refund scheduled in late june. This is the 4th time theyve given me a date for the refund, and each time i have to start over… my advice would be dont sign up with ANYTHING with this scam company…

William Freeman  on June 7th, 2008

I called Globat today because we were apparently disconnected by Globat for declining to pay their opt-out ransom. I will talk with them but it appears to me that some of us need to consider whether Globat is appropriate for class-action treatment – certainly regarding unauthorized charges to customers accounts. I think the customer service man was a native non-english speaker – when I asked for a supervisor he started claiming noise on the telephone line.

my christmas bag  on June 9th, 2008

Oh,it is bad thing.Globat have no Good faith.I think we should move out all web from Globat host.We should let everyone know this thing.

Scribblings From The Public Restroom Stalls Of The Gods » Random rumblage  on June 23rd, 2008

[…] that can actually keep a site up. If you think I’m overreacting, check this out. Or this. Or this. Or this hosting review page which has apparently accumulated so many complaints that they’ve […]

sven sanchez  on June 25th, 2008


I purchased a domain from them last year and it expired on april 24th. You have 30 days to pay for a domain after it expires and I paid for it on may 5th (10 days after the expiration date) and they got my site back online. But a few weeks later my domain was sent into redemption and they are requiring me to pay them $80 to get it out of redemption, even when they accepted it was paid before the grace period ended!

Globat Automatic Upgrade Scam – Company never learns | Life Beyond Code  on July 1st, 2008

[…] you’re new here, you may want to subscribe to my RSS feed. Thanks for visiting!I have written about Globat Automatic Upgrade scam before. I have been busy to switch to another hosting company but I don’t think the company […]

Hoho  on August 3rd, 2008

I know how all of you feel. I’m fed up with Globat, they’ve screwed me over royally, and I’ve been left with no choice. I’m actually going to consult with a lawyer tomorrow. They lost the domain and website I’ve been working on for 3 years. On top of that they’ve made every problem I’ve had a headache to solve. Plus they’ve auto billed me several times, especially after I’ve asked them to stop repeatedly. They make over a hundred million a year and im surprised how, it seems that they have so many upset customers. I’m wondering if what they’re doing is eligible for a class action suit.

Ive made a full post on my NEW site if anyone is interested in reading.

Treachery is afoot. » Blog Archive » Further Proof.  on August 3rd, 2008

[…] – person fed up with automatic updates, comments on everyone else fed up as well Filed under: anti-globat, heinous […]  on August 19th, 2008

BEWARE – Web Hosting!…

I started service on 8/6 to try it out, did not like it, so I cancelled within the 30 day “money back guarantee” period and now I’m being told I have to wait till NOVEMBER to get my money back!

The reasons I didn’t like it was …

Walt  on October 4th, 2008

Yes, Globat are underhanded and engage in disreputable tactics. And canceling either the “upgrade” or the entire service is a nightmare.

They are truly the bottom of the barrel.

Lou  on November 4th, 2008

I tried Globat over two years half ago, and Globat keeps trying to charge my credit card (every couple of months it’ll send an email saying they have automatically signed me back up, and if i dont opt out within 10 or so days, they automatically bill my credit card on file).

How can we stop this?

Eduardo Gyorfy  on December 12th, 2008

Yes… this message came a monthe after, when you already forgot and just think it is an ad offering a new service… but if you dont read until the end !gotcha! 49bucks is stlen from your pocket… but nothing compares the automatic renew on domain names… 35 days before it expires… with no chance to transfer nor let it expire, they just renew, no messages before telling you about it, after billing they send the invoice… There is no way to cancel the credit card number on the control panel…

that the way the web crumbles.

I´m having contact ICANN about the unethical way Globat and domainsarefre act, I hope this kind of busines be banned from the virtual word.

Wally  on February 27th, 2009

They took my money two times in the name of automatice upgrade. I once called them to refund my money but nothing till now for months.

wrichard  on March 11th, 2010

I too have been affected by the dishonest globat practices. Is there anything we can do?

I’ve tried to cancel my account with them repeatedly, and I continue to get emails from them telling me that they’re continuing to charge me for services that I previously said that I didn’t want.

How clear do I need to be? No more bills, no more emails, no more charges, ever. I am done. I don’t want anything to do with them again.

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