How to deal with difficult customers?

How to deal with difficult customers?

By Rajesh Setty on Sun 03 Dec 2006, 9:24 PM – 1 Comment

There are many articles and books written on how to deal with difficult customers. I know you may think this is naive but a better question for me would be

“Why do you have to deal with difficult customers?”

90% of the time you don’t have to. There are exceptions but barring those (very few) exceptions, a sure-fire strategy (pun intended) to deal with difficult customers would be to fire them.

The second best strategy (tongue in cheek) would be to refer them to your competition :)

Have a great week ahead!


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One comment already – Add Yours

Anonymous  on January 2nd, 2007

More than once I’ve had to explain to a person that the ‘problem customer’ quits being a customer when they quit paying and start being an expense. If we ‘give away the store’ to try and keep them coming back we’re losing sight of why the doors are opened every morning. The people who bring back returns and exchanges ALL THE TIME… those are people I happily send to my competitors. It doesn’t happen often, but sometimes the best thing you can do is send them on their way.

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